Government Tweeters: How are they using it?


As a former government contractor and public servant, I am interesting in exploring how government agencies are using Twitter.  My quick profiles come from a variety of countries and levels of government looking for patterns.  Social media tools offer government the opportunity to bypass traditional media filters and reveal themselves as more than a closed door.  Are agencies telling their stories, carrying on conversations, answering questions of their constituents, improving Joe Public’s perceptions?

Methodology for choice

I knew of a few, Washington State Department of Transportation (WSDOT) whose blog I had conversed through last fall; the Environmental Protection Agency (EPA) who have another blog I’d read (in addition to applying for an internship with). As a former Port of Seattle employee, I wondered if Ports were getting involved in Twitter. I found Ports at San Diego, Pittsburgh, Austen, Long Beach and our own Camas, Washington had jumped on board but were mostly RSS feeds. For contrast I decided to scout outside the United States. I found most my Tweeters by looking at follower/following for peers.

Twitter Usage


  • News
  • Education with links back to site or news stories

Hoped for:

  • Improving public perceptions with community through conversation, one-to-one aid, crowd sourcing solutions.
  • Localized feel: Making the government seem smaller and friendlier


Objective counting of 100 tweet sampling will be analyzed to determine degree of interactiveness with community by counting @replies, RT (re-tweets) of stories by others, # hashtags showing awareness of community interests and use of favorites.


About ifarmurban

Project Manager residing in sleepless Seattle.
This entry was posted in business, DIGITAL, government, social networks, Twitter. Bookmark the permalink.

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